bdok7 Privacy Policy

1. Information We Collect

To provide you with a personalised, secure, and compliant gaming experience, bdok7 collects several categories of personal and technical information. The categories we collect include, but are not limited to, the following:

• Identity information: full name, username, date of birth, and a government-issued ID number when required for account verification.
• Contact information: email address, mobile phone number (used for OTP verification and account alerts), and residential city within Bangladesh (e.g., Dhaka, Chittagong, Sylhet).
• Financial information: preferred payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or card), deposit and withdrawal transaction references, and bonus history.
• Technical information: IP address, device model, operating system, browser type and version, cookie identifiers, and session logs.
• Behavioural information: game history, wagering patterns, session duration, sports betting selections, and bonus usage data — collected to provide responsible gaming alerts and personalised recommendations.

We collect this information either directly from you (through registration forms and support communications) or automatically via your interaction with our platform. All collection is done with a legitimate purpose and is limited strictly to what is necessary for operating our services.

2. How We Use Your Information

bdok7 uses the information it collects for a specific and limited set of purposes, all of which serve to deliver a safe, fair, and enjoyable gaming experience:

• Account creation and management: verifying your identity, processing your registration, and maintaining your account settings and preferences.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, and other supported Bangladesh payment channels accurately and securely.
• Customer support: responding to your queries, resolving disputes, and providing assistance when you contact our support team.
• Fraud prevention and security: monitoring unusual account activity, detecting fraudulent behaviour, and protecting both our platform and your funds.
• Marketing and personalisation: sending you relevant bonus offers, promotions, and game recommendations based on your preferences — but only if you have opted in to marketing communications.

3. Information Sharing and Disclosure

bdok7 does not sell, trade, or rent your personal information to any third party for their own commercial purposes. However, we may share your information in the following limited and controlled circumstances: with payment processors who facilitate your transactions (such as bKash and Nagad gateway operators), with identity verification service providers who assist with KYC compliance, and with technology partners who help us operate and maintain our platform under strict confidentiality agreements.

We may also disclose your information when required to do so by applicable law, court order, or legitimate government request. In such cases, we will disclose only the minimum amount of information necessary to comply with the legal obligation and will attempt to notify you unless we are legally prohibited from doing so.

4. Data Security Measures

The security of your personal information is taken extremely seriously at bdok7. We employ a multi-layered security architecture that includes Transport Layer Security (TLS/SSL) encryption for all data in transit, encrypted storage for sensitive account data at rest, two-factor authentication (2FA) options for account login, and regular internal security audits to identify and address vulnerabilities. Our servers are protected by firewalls, intrusion detection systems, and access controls that restrict data access to authorised personnel only.

While we implement robust security measures, no digital platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify affected users and take all necessary remedial steps promptly. We recommend that all bdok7 members use a strong, unique password and enable 2FA to maximise account security.

5. Cookies and Tracking Technologies

bdok7 uses cookies and similar tracking technologies to enhance your on-site experience. Cookies are small text files stored on your device that allow us to remember your preferences, keep your session active after login, and analyse aggregated usage patterns to improve platform performance. We use three main types of cookies: essential cookies (required for core platform functions such as login session management), functional cookies (that remember your language and display preferences), and analytics cookies (that provide anonymised data about page visits and feature usage).

You can control cookie behaviour through your browser settings. Disabling essential cookies may impact your ability to log in and use core platform features. We do not use cookies to track your browsing activity outside of the bdok7 platform and we do not share cookie data with advertising networks.

6. Your Rights and Choices

bdok7 respects your right to control your own personal data. As a member of our platform, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of access: you may request a copy of all personal information we hold about you, including transaction records and account activity logs.
• Right of rectification: if any of your personal information is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right to erasure: you may request the deletion of your personal data, subject to certain legal retention obligations that we are bound by.
• Right to withdraw consent: where data processing is based on your consent (for example, receiving marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected] with your registered email address and account username. We aim to respond to all valid data requests within 30 days.

7. Payment Data and Financial Privacy

When you make a deposit or request a withdrawal through bdok7 using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any other supported payment method, your transaction is processed through a secure, encrypted payment gateway. bdok7 does not store your complete payment credentials (such as full card numbers, mobile banking PINs, or internet banking passwords) on its servers at any time.

We retain transaction reference numbers and amounts for a minimum of five years to comply with standard financial record-keeping requirements and to assist with any dispute resolution processes. This financial data is never shared with third parties for marketing or profiling purposes.

8. Data Retention Policy

bdok7 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected or as required by applicable law. Active account data is retained for the duration of your membership. If you close your bdok7 account, we will retain a limited set of records — primarily transaction logs and identity verification documents — for a period of up to five years to meet our legal and financial compliance obligations. Non-essential data such as behavioural logs and analytics records are anonymised or deleted within 12 months of the last platform interaction.

9. Third-Party Links

The bdok7 platform may occasionally reference or display the names of third-party services such as payment partners (bKash, Nagad), game providers (Pragmatic Play, Evolution Gaming, Spribe), and sports organisations. bdok7 is not responsible for the privacy practices of any third-party service. If you navigate away from our platform to a third-party website, we encourage you to review that site's privacy policy independently, as their data handling practices may differ significantly from ours.

10. Children's Privacy

bdok7 is a real-money gambling platform strictly intended for adults aged 21 and above. We do not knowingly collect personal information from any person under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account and delete the associated data. If you believe that a minor has gained access to our platform, please notify us immediately at [email protected] so we can act swiftly.

11. Changes to This Privacy Policy

bdok7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or service offerings. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered members via email or an in-platform notification. Your continued use of the bdok7 platform following any posted changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bdok7 handles your personal data, please do not hesitate to contact our dedicated privacy and support team. We are available seven days a week and aim to respond to all enquiries within two business days. You can reach us at the email address below:

[email protected]

Frequently Asked Questions